2. APPROVED SCOPE OF PROFESSIONAL PRACTICE
The hospital provides medical examination and treatment services within the scope of expertise approved by the Ministry of Health in its Medical Examination and Treatment Operating License, in accordance with the list of departments and specialized units currently managed under the "Specialty Management" section of the administration page.
3. PROCEDURE FOR RECEIVING AND RESOLVING FEEDBACK AND COMPLAINTS
Patients and their families may submit feedback or file complaints regarding the quality of service, staff attitude, or any issues that arise during the course of medical examination and treatment through the following channels:
- Submit your feedback in person at the Reception Desk or the General Planning Office.
- Call the hospital's hotline.
- Send a message through the hospital’s official Zalo OA channel.
- Send an email to the contact address listed at the bottom of the website.
All feedback and complaints are recorded by the reception department, forwarded to the relevant specialized unit for handling, and responded to by the patient as soon as possible.
4. REGULATIONS ON THE PUBLICATION OF ADVERTISING CONTENT FOR MEDICAL EXAMINATION AND TREATMENT SERVICES
The content on the website introducing services and medical examination packages complies with legal regulations regarding the advertising of medical examination and treatment services:
- Post only content that describes services within the scope of your licensed practice.
- We make no commitments or guarantees regarding treatment outcomes in any form.
- The content introducing the service package and patient reviews (if any) are reviewed before publication to ensure they are accurate and not misleading.
- The service price list posted on the website is for reference only and is updated periodically to reflect the prices currently in effect at the hospital.
